Refund policy
Dear Friends,
Thank you for your trust in MammygolSkates.
All returns must be authorized by MammygolSkates prior to being returned.
Returns should be organized via email at mammygolskates@outlook.com; we do not accept social media requests.
Please read the below information.
Return Timeframe
Our policy lasts 90 days. It is almost 3 times that of other skate suppliers and our Amazon stores.
If 90 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
But we can still offer you other services, for example, free spare parts.
Return Conditions
To be eligible for a return, your skates must be returned with a receipt or proof of purchase and must be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Helmets and braces
- Products below 25 USD
Refunds (if applicable)
We do not provide a refund or replacement if you simply change your mind or choose incorrectly. Please choose carefully before committing to a purchase, especially if it is a gift.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at mammygolskates@outlook.com.
Sale Items (if applicable)
All SALE items are final and cannot be returned, exchanged, or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Items can only be exchanged for a different size or type if they are unused, unworn, and in their original packaging.
Pads, helmets, and skates can be exchanged for a different size if they don't fit.
To ensure the right fit the first time, please consult the sizing chart and measure carefully.
Please do not use the skates—marked or damaged skates and wheels cannot be exchanged.
Please carefully unpack items and keep all packaging until you are sure they fit. Postage charges for exchanges will be paid by the customer.
Any exchanges must be completed within 90 days of receiving your order.
Please keep your receipt or proof of purchase.
If you need to exchange an item, email us at mammygolskates@outlook.com and send your item to the address provided in our response.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will issue a refund to the original purchaser, who will be notified of the return.
Shipping
To return your product, please mail it to MammygolSkates.
You are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping will be deducted from the refund amount.
Delivery times for exchanged products may vary based on your location.
If shipping an item valued over $75, we recommend using a trackable service or shipping insurance. We do not guarantee receipt of returned items.
For more information, visit our website: https://mammygolskates.com/